Build a unified view of customer sentiment to create outstanding customer experiences
Unlock valuable insights into customer needs, triggers, and sentiment. Convert unstructured feedback from multiple interaction channels into crucial insights to drive winning business strategies and customer experience.
Effective Business Strategies
Get real-time insights into customer sentiments to design tailored marketing for business benefits.
Enhanced Customer Experience
Proactively identify and address customer pain points to enhance customer experience and reduce churn.
Improved Product
Mix
Innovate based on customer preferences and behavior to design better products for improved product mix.
Focused After Sales
Service
Deliver focused and effective post sales service by leveraging a deeper understanding of customer expectations.
Customer sentiment is gathered from multiple channels though custom tools and plug-ins. The multi-sourced data, integrated into a central repository drives a unified view of customer sentiment. Cleansing and standardization of the data prepares it for annotation and analytics. API-based connectors ensure security during data transition and flow.
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An initial process of manually annotating data with sentiment tags builds powerful training datasets to train ML algorithms. Al-powered text analytics and natural language processing automatically tag thousands of raw textual data, going beyond keyword and phrase analysis to contextual analysis of text blocks. Continuous learning algorithms enable corrections in real time.
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Use our custom dashboards to get drill down customer insights across business metrics including service and product lines, market, geographies etc. Get granular and analytical details to understand customer pain points and triggers. Real time automated alerts and notifications driven by configurable rules highlight red flags and potential trouble spots.
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Leverage detailed and customizable reports and intelligent alerts to craft your responses and redirect business focus. Take informed actions based on priorities, across product lines and customer service to drive higher engagement and positively impact your revenue streams. Monitor the efficacy of every customer engagement program in real time.
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Listen to the customer voice, analyze sentiment and design personalized strategies to address customer needs and pain points.
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