Client Profile.
Leading Parts and Documents Solution Provider, Santiago, Chile
Industry: Information Technology and Services
Objective.
Transform technical documentations into usable and manageable formats, followed with indexing of various technical documents and hotpointing of mechanical as well as electrical catalogs.
The Solution.
Transformed over 35,000 records into usable and manageable formats and 150,000 hotpointing of mechanical as well as electrical catalogs for asset intensive organizations where spare parts is a time consuming task that seriously affects the efficiency of maintenance repair activities.
Technology/Software.
MS Excel, FTP Servers, Adobe PDF Reader and Web Based Application
Challenges.
- Zeroing in on 15 plus resources with mechanical engineering know how to transform technical documentation into usable and manageable formats.
- Client emphasized on efficiency of the resource, enhanced quality of work, but wanted to keep the cost low.
Benefits.
- Accurate and precise document indexing helped end customers to reduce equipment downtime as technical documents and mechanical parts/components were easily available on our client website.
The Solution.
15 plus data entry professionals, used double keying method to attain 99.995%accuracy, in the workflow of transforming and indexing the documents received from client’s end through FTP servers or e-mails. The entire process was divided in two parts:
Process Flow (Parts Lists)
- Client provided enlisted data via FTP or email.
- Sample PDF along with the necessary comments.
- Excel template with require fields and sample records.
- TIFF/PDF files of parts lists for the data entry.
- Additional instruction.
- Review instructions and send the price and turnaround time back to client.
- Upon receipt of confirmation over email from the client, the team commenced the project.
- Multi-layered quality check process to ensure Zero errors.
- Delivering completed files to client via FTP or email with summary of completed records.
Process Flow (Hotpoint)
- Client provided us with enlisted data through FTP or email.
- TIFF images of mechanical or electrical drawings.
- LDF files related to the tiff images.
- Software to process the Hotpoint data entry.
- Require instructions with sample files.
- Review instructions and send the price and turnaround time back to client.
- Upon receipt of confirmation over email from the client, the team commenced the project.
- Data entry processors to do data entry in client software.
- Stringent and Multi-layered quality check process put at task ensure Zero errors.
- Delivering completed files to client via FTP or email with summary of completed records.
Value Addition.
Consistent upgrades in our systems, processes and skills, as reciprocation to the ever evolving technological demands, ensure that our online and offline data entry solutions are the ones with latest technological adoptions to assist our clients to stay competitive.
