Client Profile.
Leading Real Estate Property Dealers, Dartford, UK
Industry: Publishing
Objective.
Access client’s business email account to send reply emails to requests from customers, worldwide.
The Solution.
Dedicated a full time resource to reply emails from a diverse range of clients with information on shareholder activism worldwide.
Technology / Software.
Emails/Outlook Express
Challenges.
- Zeroing on a resource, well versed with stock exchange details such as terminologies, technicalities etc.
- Emails to be sent to the clients in a given time frame, with zero errors from day one.
- Client emphasized on efficiency of the resource, enhanced quality of work, but wanted to keep the cost low.
Benefits.
- Dedicated resource, adherence to data workflow, clubbed with skills and expertise helped the client to reach out to all the clients in form of response to their emails in a timely fashion.
- Accurate & comprehensive information about shareholder activism worldwide enhanced the satisfaction level for a diverse range of clients.
Value Addition.
Consistent upgrades in our systems, processes and skills, as reciprocation to the ever evolving technological demands, ensure that our virtual office assistance solutions are the ones with latest technological adoptions to assist our clients to stay competitive.
The Solution.
- Knowledge transfer sessions were held to take the complete download from the client.
- Virtual office assistant performed enlisted task in following order:
- Access: Access client’s database using given login credentials.
- Operations:
- Creation of database
- Regular updation of database
- Carrying out tasks with stringent quality control processes to ensure quality at every stage
- Fast and accurate replies to email queries on a 24×6 basis
- Get client’s feedback on bi-weekly basis
- Quality control: Prepare check list of tasks based on quality and turnaround time. Process the check list every day to ensure 100%accuracy in the tasks.
- Status: Deliver status of the work to client at the end of each day.
- Feedback: Seek client’s feedback at regular intervals.
