Client Profile
A Premier Multi-Specialty Practice NC, USA
Industry: Healthcare
Objective.
Extracting data from patient satisfaction survey forms for evaluation purpose.
The Solution.
Data extraction from patient satisfaction hard copies of survey forms and entry into excel spreadsheets for service evaluation purpose.
Technology / Software.
MS Excel, FTP Servers, High speed dual side scanners, Adobe PDF readers
Challenges.
- Data entry of 12 fields from handwritten source files including comment section with non-unique fonts & font size of hand written details.
- Client emphasized on efficiency of the resource, enhanced quality of work, but wanted to keep the cost low.
Benefits.
- Accurate and precise data extraction and entry from hard copy of survey forms helped the client to enhance patient satisfaction.
The Solution.
- 15 plus data entry professionals, used double keying method to attain 99.995% accuracy, in the workflow of Data extraction from patient satisfaction surveys in hand written format.
- They followed enlisted process flow:
- Healthcare facility would send across the hard copies of patient surveys through courier.
- High Speed dual side scanners used to scan the survey form in order to perform the data entry.
- Upon scanning, the data was entered as instructed by the client.
- Completed files sent to the client through email with summary of completed records.
Value Addition.
Consistent upgrades in our systems, processes and skills, as reciprocation to the ever evolving technological demands, ensure that our online and offline data entry solutions are the ones with latest technological adoptions to assist our clients to stay competitive.
