Client Profile.
Delivering Outsourcing Solutions, Rome, Italy
Industry: Outsourcing & Offshoring
Objective.
Image based payment processing clubbed with repair of credit and debit scan lines, enter check amounts and dates.
Solution.
Dedicated 10 resources for entering amount and date of 50,000 checks daily (Monday thru Friday) with utmost accuracy.
Technology / Software.
Web Based Application / Adobe PDF
Challenges.
- Data entry of checks was to be done in a handwritten Italian language software.
- The volume of checks to be entered in the software; fluctuated on daily basis, especially first and last two days of the month it used double-up.
- Zeroing on a resource, well versed with banking and finance details such as terminologies, technicalities etc.
- Client emphasized on efficiency of the resource, enhanced quality of work, but wanted to keep the cost low.
Benefits.
- Dedicated resource, adherence to workflow of data entry as agreed upon with the client, clubbed with skills and expertise, finally culminated in making data entry of more than 50,000 checks daily which helped the client in timely repair of credit and debit scan lines.
- Accurate & comprehensive information entered from checks, though in software that was in foreign language, enhanced the satisfaction level for a diverse range of clients.
Value Addition.
Consistent upgrades in our systems, processes and skills, as reciprocation to the ever evolving technological demands, ensure that our online data entry solutions are the ones with latest technological adoptions to assist our clients to stay competitive.
The Solution.
- Looking at the complexity and severity of the process, stringent knowledge transfer sessions were held to take the complete download from the client.
- This was then followed with some trial and error entries to ensure, our data entry operators were on the same wavelength as the client required.
