Build, Operate and Transfer (BOT)

The HitechDigital team works shoulder to shoulder with you to fully comprehend your business needs and ensure that the roadmap we propose is aligned with your objectives. After both our teams reach an agreement on the plan, we begin the setup process. From facility management and talent sourcing and engagement to technological infrastructure and bookkeeping, we manage every function in a seamless manner. When things are ready, we transfer the ownership to you.

Certainly! Hitech’s Build-Operate-Transfer (BOT) model is designed to be flexible and customizable to meet the unique requirements of your business. We recognize that every business has its own unique requirements, and our approach is to provide solutions that are specifically tailored to ensure they align perfectly with your goals. For instance, the approach to engaging a team of 50 young graphic designers would be quite different from managing a team of over 100 senior finance professionals. Similarly, the legal compliances and liaising requirements for offices in Ahmedabad differ from those in Vizag or Bangalore, and we address these differences accordingly.

Yes, the ability to scale operations in response to business fluctuations is a key component of our Build-Operate-Transfer (BOT) model. We utilize our diverse hiring resources, which include a vast talent database, experienced headhunters, and a wide network of professional and academic institutions, to quickly expand your operations as needed. For instance, in a previous outsourcing project, we assisted a U.S.-based client in expanding their data processing team from 25 to 100 members in just over two months. In another instance, we augmented the design and modeling capabilities for an engineering firm by establishing additional facilities in a second city. This strategy not only increased the staff strength by 100 engineers but also brought in a mix of location-based and cultural diversity in talent, along with ensuring business continuity.

At Hitech, we have successfully executed multiple Build-Operate-Transfer (BOT) projects in various fields such as engineering, finance, design, and data processing for leading international companies across different sectors. In instances where we already possessed the service experience and domain expertise, the process was straightforward. However, in situations where we ventured into new areas, we acquired the necessary knowledge through specialized hiring and training. One of our outsourcing projects, which initially involved simple data entry for employment portals, evolved into a comprehensive BOT center handling a wide array of tasks including data collection, editing, content writing, software development, and digital marketing. In yet another engagement, despite initially lacking expertise in aeronautical engineering, we assembled a team of over 200 aeronautical engineers and pilots for a prominent company in the aerospace sector. Our three decades of experience gives us the confidence to establish high-performing, scalable project teams capable of handling any function or service, regardless of its complexity, in any location.

The HitechDigital Build-Operate-Transfer (BOT) model is based on a collaborative consultation approach, where the level of client involvement depends on your business needs and the complexity of the project. In any scenario, we will have an Account Manager at Hitech, and it will be required of you to assign a corresponding Account Manager on your side. These Account Managers will serve as the primary contacts for all operational discussions. Together, we can determine the degree of involvement your team will have, allowing us to understand your approach and thought process. However, for more technical and complex projects, we recommend that you also designate functional heads, based on the importance of decision-making and the challenges involved.

Let’s be very candid. The BOT model is not without its fair share of challenges. Some of the biggest challenges that need to be addressed are cultural differences and language barriers. Acceptance by your team of a parallel offshore team with skilled resources is also important. How well we deal with such issues with define the degree of harmony and sync between the two partners. It’s equally important that we understand your processes and that our teams are on the same page in terms of approach. Over time, visits by both of our teams to each other’s offices will ease bottlenecks and facilitate change management.

At the heart of our BOT outsourcing model lies a strong emphasis on data security and confidentiality. We’ve developed an array of strategies to protect our clients’ data, including data governance measures, security protocols, data residency, data storage and data transfer policies with details outlined transparently in our legal and contractual documents. We also have clear incident response plans to tackle any unforeseen security breaches.

Access to sensitive information is strictly controlled with data governance measures and comprehensive monitoring and logging to maintain oversight. Using data encryption is mandatory, and we regularly conduct security audits to identify and mitigate risks before they become issues. Employees are continually trained in security protocols and changes. We are always seeking to improve, and by collaborating with our clients, we strive to reduce risks and provide a secure outsourcing experience.

We do understand initial hesitation in setting up a setting up operations in a new location and whether we would be able to match your expectations. So, though we have a demonstrated record of accomplishment of working on BOT projects, we can do a limited period pilot project for you by setting up a small team and getting started.

Ownership is typically transferred through a predefined agreement, and the specific terms of the transfer are outlined in the contract signed between HitechDigital and our clients. Legal and regulatory processes are followed to ensure a smooth transfer. Our teams will continue to support you post transfer to ensure there are no operational hiccups.

A post-transfer collaboration period allows us to work closely with your team to address any unexpected challenges, refine processes, and ensure a seamless handover. During the period after transfer, all issues are promptly addressed by our support team and escalations are taken care of to minimize impact on operations. Our continuous improvement framework takes care of regular performance reviews and feedback loops.